Privacy Policy

This Privacy Policy explains how Blue Ocean Ventures Inc ("Nimbli", "we", "us", or "our") handles personal information collected through our marketing website at nimbli.ca (the "Site") and in the course of our sales, marketing, and support activities with prospective and current clinic customers. We are a Canadian practice-management software provider for counselling and mental-health clinics.

We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy law, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation such as British Columbia's Personal Information Protection Act (PIPA) and other provincial personal-information and health-information statutes (for example, Ontario's PHIPA) that may apply to our customers.

1. Scope of this Policy

This Policy governs personal information we collect about visitors to our Site and prospective and current customers (clinics, their owners, administrators, and practitioners) through our marketing, sales, and support activities.

Patient and client data handled within the Nimbli product is governed separately. When a clinic uses the Nimbli platform, that clinic is the party responsible (the "controller" or, under PIPEDA, the organization accountable) for the personal and health information of its own clients, and Nimbli processes that information on the clinic's behalf under a separate services agreement and data processing terms. That product data handling is not covered by this marketing-site Policy.

2. Personal Information We Collect

Information you provide to us

• Contact and business details you submit when you request a demo, ask a question, or contact us - such as your name, work email address, phone number, clinic or organization name, role, and the content of your message.
• Correspondence and records of your communications with our sales and support teams.
• Any information you choose to include when evaluating the product or corresponding with us.

Information collected automatically

• Technical and usage data about your visit, such as IP address, browser type and version, device and operating system information, referring pages, pages viewed, and the dates and times of access.
• Information collected through cookies and similar technologies (see Cookies & Analytics below).

3. How We Use Personal Information

We use the personal information described above to:

• Respond to your enquiries, provide demos, and communicate with you about Nimbli;
• Provide, operate, secure, and improve our Site and services;
• Send you information about our products, features, and offerings where permitted, and manage our marketing communications in accordance with Canada's Anti-Spam Legislation (CASL);
• Understand how the Site is used and improve its content, performance, and usability;
• Maintain the security and integrity of our systems and prevent fraud or misuse; and
• Comply with our legal and regulatory obligations.

4. Legal Basis and Consent

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Consent may be express or implied depending on the sensitivity of the information and the circumstances. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in the Contact Us section.

5. Disclosure and Third-Party Service Providers

We do not sell your personal information. We may share personal information in the following circumstances:

• Service providers. We rely on third-party vendors to help us operate our Site and business - for example, website and application hosting, analytics, email and communications, customer-relationship management, and payment processing. These providers are authorized to use personal information only as necessary to provide services to us.
• Legal and safety reasons. We may disclose personal information where required or permitted by law, to comply with a legal process or lawful request, to enforce our agreements, or to protect the rights, safety, and property of Nimbli, our customers, or others.
• Business transactions. In connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets, personal information may be disclosed to the parties involved, subject to appropriate confidentiality protections.

6. Cross-Border Processing

Nimbli operates only in Canada. Personal information collected through the Site is stored and processed in Canada, and we do not transfer it internationally or across borders in the ordinary course of operating the Site. If this changes in the future, we will update this Policy and take reasonable steps, through contractual and other means, to ensure that personal information continues to receive a comparable level of protection wherever it is processed.

7. Cookies & Analytics

Our Site may use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. Analytics tools help us measure traffic and improve the experience. You can usually control or disable cookies through your browser settings; disabling some cookies may affect how the Site functions.

8. Retention

We retain personal information only as long as reasonably necessary to fulfil the purposes for which it was collected, to maintain our business relationships, and to meet our legal, accounting, and reporting obligations. When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, disclosure, or modification, appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you and request information about how it has been used and disclosed;
• Request correction of inaccurate or incomplete personal information;
• Withdraw your consent to our use of your personal information, subject to legal or contractual limits;
• Unsubscribe from our marketing communications at any time; and
• Make a complaint about our handling of your personal information.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact us at hello@nimbli.ca.

Privacy inquiries: hello@nimbli.ca
Mailing address: Blue Ocean Ventures Inc, #1930 - 1177 West Hastings Ave, Vancouver, BC, Canada

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Site or by other appropriate means. Your continued use of the Site after an update indicates your acknowledgement of the revised Policy.

Looking for our terms of use? See our Terms & Conditions.